QUALITY POLICY STATEMENT
Our commitment to the constant pursuit of customer satisfaction and continual
improvement is the basis of our success in becoming the world leader in the
quick disconnect fluid coupling industry.
Customer satisfaction and continual improvement objectives are supported by:
- fostering an attitude of ethical behavior and employee awareness of their
effectiveness, the benefits of improved performance, the implication of not
conforming, their contribution to product or service conformity, & their
contribution to product safety.
- understanding the current and future needs of our customers through ongoing
customer engagement and dialogue.
- ensuring that employees interfacing with customers are knowledgeable and
effective in quickly providing product solutions.
- providing relevant employee training and skill development.
- incorporating technological advances & innovations into our product
- developing and maintaining strategic outsourcing with subcontractors that
share our values and quality objectives.
- ensuring compliance with statutory, regulatory and customer requirements
- continually reviewing and improving the effectiveness of our quality
Our success is measured by the satisfaction of our employees, customers, and
service and material providers through consistently meeting their expectations.
February 21, 2017